Nơi làm việc: Phường Phước Mỹ, Quận Sơn Trà, Đà Nẵng
Job Description:
As a Client Success Manager (CSM) at CrossFit Harbour, your primary objective is to increase client Length of Engagement (LEG)/Retention through proactive engagement and support throughout their journey with us. You will be responsible for ensuring our members feel valued, supported, and engaged at every touchpoint.
Responsibilities:
• Communicate directly with members via email, social media and in person.
• Ensure member satisfaction and provide excellent customer service.
• Order gifts and cards to celebrate member’s milestones in life and at the gym.
• Attend classes and take photos.
• Order and keep track of materials.
• Supervise cleaning staff and contractors to maintain a welcoming environment for clients.
• Coordinate events held at the gym.
• Input data from our booking software into spreadsheets.
• Keep track of memberships and payment.
• Various office tasks.
Requirements:
• English Proficiency.
• Proven experience in customer service or client success roles.
• Excellent communication skills, both written and verbal.
• Outgoing personality with strong interpersonal skills, comfortable engaging with diverse individuals.
• Strong organizational and multitasking abilities.
How to Apply:
If you're passionate about customer success and thrive in a dynamic, fast-paced environment, we'd love to hear from you! Please submit your resume and cover letter to [email protected]
Hình thức trả lương: Theo tháng
Loại công việc: Toàn thời gian
Giới tính: Không muốn tiết lộ
Tuổi tối thiểu: 20
Tuổi tối đa: 40
Nói với họ là bạn đã thấy nó vào ngày 9898555.com
Liên hệ: ☎ 0974441206